If human society is compared to a network, and everyone is a node on this network, then the connection between people must be wired, and this line is communication.
Communication is the ability of a person to exchange information with the outside world, which plays a very important role in a person’s work and life. In work, if you do not understand communication, it will be difficult to achieve good collaboration and maintain good interpersonal relationships; in life, if you do not understand communication, many conflicts will be difficult to resolve.
Although communication is very important in our work and life, many people do not know what kind of communication is effective, especially since many people in the workplace think that communication is a talent and difficult to learn.
But in fact, communication in the workplace is not as difficult as you think, and it has nothing to do with talent. As long as you can master these 15 ways to Improve Communication Skills in The Workplace, you can become a master of workplace communication, and let communication help you achieve better career development.
In this post, we will talk about the importance of effective communication skills in the workplace and how to improve communication skills in the workplace, I hope it can help everyone.
Importance of Effective Communication in The Workplace
What are the benefits of effective communication in the workplace?
Effective communication in a work environment can have many benefits, especially for employees and the business as a whole. Some of the key advantages of advanced business communications are:
Increase Productivity
Prepare to increase productivity when you master workplace communication As a manager, you understand your employees’ strengths and skills, so you can provide clear guidance to the people who are best suited for each job. When you communicate effectively in a succinct way , you’ll save time clarifying your point of view and back and forth with employees. This saves time and thus increases productivity.
Good Working Atmosphere
Good communication skills among colleagues are the hallmark of a strong team. Collaboration is important in a work environment, and when employees communicate effectively and efficiently , they tend to collaborate more on tasks.
When communication is good, it makes them happier, increases employee engagement, and gives them a greater sense of accomplishment.
Increase Growth
The success of project delivery largely depends on smooth communication. You can speed up processes and reduce errors, which means you can perform more tasks. If more projects are delivered, then you will be able to increase your business growth and profits.
Reduce Conflict
If an employee’s ideas aren’t executed well, or another employee doesn’t understand the task they’re collaborating on, they can get frustrated, making them feel angry and undervalued. By developing guidelines on how employees communicate with each other , the chances of conflict can be reduced. Employees may have communicated differently at that time, so the message was misinterpreted.
Ways to Improve Communication Skills in The Workplace
In interpersonal communication in the workplace, what we should do is to use different communication methods according to different colleagues, instead of talking nonsense without thinking. For those who are hot-tempered, arrogant, and psychologically shadowed, it will be more difficult to communicate, and even more do not know where to start. So how to improve communication skills in the workplace? The following editors of mydeepthoughts have sorted out the ways to improve communication skills in the workplace, and hope to provide you with help!
1. Learn to Listen
A comfortable way of communication is not unilateral output, but talking to and listening to each other
When you know how to listen, you will be able to hear what the other person thinks, and at the same time you will have your own thinking, so that you will have a better understanding of what you need to discuss, and you will be able to work more efficiently and improve communication efficiency.
In line with the purpose of solidarity and cooperation, professionals in the workplace must be good at listening to the opinions and suggestions of others. The greatest manifestation of others can not only make the working atmosphere more harmonious, but also express one’s own quality and accomplishment.
2. Understand the Real Demands of Others
To be clear, just think more!
In many cases, communication in the workplace is not so straightforward, so sometimes you need to think about the other party’s real demands, so that it is possible to communicate in the next step, and communication can be the most effective
3. Control on Your Emotions
The so-called control of emotions means that no matter how upset you are, please don’t bring your upset when communicating. The reverse is also true, no matter how happy you are, you should not bring your happiness with you when you communicate.
There are two advantages to doing this. The first is that you won’t let other people know what’s on your mind. Revealing the bottom is a very bad situation in the workplace. Correspondingly, a person who expresses his joy, anger and sadness on his face will not be able to get a heavy responsibility.
The second benefit is that embarrassment can be avoided. Because you don’t know what the mood of the person you communicate with is like. If he is very unhappy, but you are very happy, will they still give you a good face?
Of course, controlling emotions is not only useful when communicating, but also necessary when doing other things. Remember, in the workplace, whoever gets angry first loses first, just like in a fight. No matter who the truth is, whoever does it first is wrong.
4. Give Some Feedback
We all know that when others are talking, we should pay attention, listen carefully, and not interrupt their words at will. However, we often overlook one point, that is, listening too seriously, and when there is no feedback, the speaker will be very embarrassed. You can imagine a scene where one person is talking and the other person is looking into the eyes of the speaker with a smile on his face, without saying a word.
5. Adjust Your Mentality
Before communication, it is more important to have a good mentality. If you communicate with colleagues without adjusting your mentality, it is likely to turn into accusing each other.
The result is bound to be “the more you think, the more you get angry, the more you take a step back, the more you lose.” Therefore, you must adjust your mentality before communicating.
6. Speak What The Other Person Can Understand
“Understandable words” does not refer to language barriers, but some professional terms. Many professional terms can only be understood by people in the industry, and non-professionals sound confused, so communication is naturally inefficient.
7. Respect and Cooperation are The Essence and Premise of Communication
“Respect people, people respect them”, if in the process of communication, you are always self-righteous and communicate with each other in a self-centered way, then communication must be difficult. Because the other party will feel that you are not putting him on the same level as you, which can easily create a sense of imbalance.
For example, you and a colleague are working on a project together, but both of you have different ideas and solutions. If you do not understand cooperation, you will try to persuade the other party to follow your advice, and if the other party does not understand cooperation, then he will spare no effort to refute you. In this way, both of you will spend a lot of time arguing over the question of “who to listen to”. Finally, when the deadline is reached and the task is not completed, the two of you will not only be criticized by your boss, but also have to work overtime to complete the task together.
Therefore, the essence and premise of communication is respect and cooperation, rather than letting whoever listens to whomever. In other words, the purpose of communication in the workplace is to better collaborate and achieve goals, not who leads whom.
8. Avoid Mutual Incomprehension, Start by Understanding Each Other’s Needs
At work, you may often encounter situations where your boss or colleagues get angry when they disagree with each other. At this time, your emotions will often follow, either fighting on the spot or affecting the work status of the whole day.
For example, you work normally according to your ideas, but your boss thinks your method is wrong and asks you to follow his ideas. At this time, your negative emotions may arise, because you don’t want to be disturbed in the process of work, but because of the relationship between superiors and subordinates, you dare not confront him face to face, so you have to scold your mother in your heart. Obviously, it is difficult to ensure a good result no matter which method is used to continue the subsequent work in such a state.
But if you can look at this issue from a different angle, why should the boss pay attention to the process and why he proposes new ideas. It is not difficult to guess that it is because he is very concerned about the results of this work, or that this work is very important to the whole team and the whole company.
Once you understand the basic needs of your boss, you will not feel that this is a deliberate fault by your boss, nor will you feel that your boss does not trust you, and you will not continue to work with emotions. Instead, you might talk further with your boss to get you both to agree on a better outcome.
Therefore, in workplace communication, you must learn to understand the needs of others, because only when you see clearly the needs of others can you avoid negative emotions caused by mutual misunderstanding, and can better reach consensus, form cooperation, and ensure results.
9. Create a Safe Communication Atmosphere
When encountering danger, people’s instinctive defense mechanism will be activated, either fight or escape. Communication is also the same. When the atmosphere of communication cannot make people feel safe, people are easily nervous and panic, which will seriously affect the effect of communication.
For example, as a boss, you talk to your subordinates. After the subordinate entered the door, you said three words: “Close the door, I will talk to you, don’t be nervous”. Although you said “don’t be nervous”, these three sentences are enough to make your subordinates shiver. Before the conversation starts, you create an extremely tense atmosphere for the other party. It is conceivable that the entire communication process will not be smooth, and you may not even get the information you want.
However, it is not easy to create a safe communication atmosphere, because people are accustomed to starting from their own way of thinking, and what you think of as “safety” may not bring safety to others. Just like the above example, you may think that these three sentences are creating a safe communication atmosphere for the other party, but the other party does not think so.
Therefore, to create a safe communication atmosphere, you must be able to look at the problem from the perspective of the other party, and use the other party’s thinking mode to conceive the language, so that the other party can be more accepted and the communication process will be more pleasant.
10. Use Body Language Correctly
In a complete communication, vocal language often only accounts for 30%, and the remaining 70% is body language. In other words, body language is more important than vocal language, and it conveys a message to the other person all the time. Therefore, it is very important to use body language correctly, otherwise it will bring misunderstanding to the other party.
For example, when a person frequently looks at the watch, you will know that the meaning behind this action is that he is in a hurry, or that he does not want to listen to you anymore. Therefore, if you are the subject of communication at this time, you must read the body language of the other party and end your conversation as soon as possible. Otherwise, it will make the other party feel very irritable, and good things may turn into bad things.
11. Don’t Forget The Purpose of The Conversation
The purpose of the conversation is nothing more than the following points: to persuade the other party to correct some shortcomings; to ask the other party for a certain question; to ask the other party to complete a certain task; to understand the other party’s opinions on the work; For this reason, rambling away from the purpose of the conversation should be prevented.
12. Be Good at Choosing Conversation Opportunities
A person is more persuasive in talking in himself or in his own familiar environment than in an unfamiliar one; for this, he can take advantage of the “home advantage” in his spare time, or in the natural state of mind in which others are unsuspecting Talking, even just a few words, can yield unexpected results.
13. Keep Your Voice Low, Don’t Speak Too Fast
If the volume is too high, it will easily cause discomfort to the audience; if the volume is too low, it is difficult for the audience to obtain information; if the speech speed is too fast, the audience will forget it after hearing it, and it is difficult to understand and remember. None of this is what you want, so pay attention to the sound when speaking.
14. Have The Ability to Empathize
Empathy is an important ability in communication, and it is also the most difficult ability to cultivate. The so-called empathy is to be able to put yourself in the other person’s point of view to think about problems and have enough empathy. If a person lacks the ability of empathy in communication, then even if he knows more communication skills, it will be difficult to win the hearts of others.
For example, when the company held an all-hands meeting, the two leaders originally planned to speak in the morning, but because the first leader spoke too much and was seriously overtime, only 20 minutes were left for the second leader, but the second leader did not care. So many, I still spoke according to the speech I prepared, and ended up speaking for an hour. At this time, all the employees were restless and blamed the second leader. Because when the first leader finished his speech, it was only 20 minutes before lunch time. Everyone was so hungry that they had already rushed to the restaurant, and they had no intention to listen any more. Therefore, the second leader is a typical lack of empathy. Even if the position is high, he is very respected and praised by his subordinate employees.
Therefore, in the presence of communication, if you want to win the trust, respect and good impression of others, you must learn to empathize. Only when you can stand on the other side’s point of view and put yourself in his shoes and understand his situation and thoughts can you truly “get in” with him.
15. Provide Options
When we ask customers a question, we may want to know something about the other person. They’ll tell you more when they answer questions by staying silent and making eye contact. This is what many people use frequently in the course of a conversation. Learn to give others choices. Don’t let them give you the answer. They’ll be more receptive if you give them options instead of commands.
Summary of Effective Ways to Improve Communication Skills in The Workplace
Effective communication in the workplace is essential for everyone. When you and your team communicate regularly, you can eliminate misunderstandings and create a healthy and stable work environment. Make your team work more efficiently and openly. As you complete the project, you will have a very smooth communication and communication of the project. In addition, clear and effective communication is the key to success in the workplace, the foundation of every email, presentation, and meeting. Difficulty communicating with your boss and co-workers can lead to anxiety and may have a negative impact on your work.
Although there are many skills in workplace communication, there are only a few basic principles. If you can grasp the above 15 ways to Improve Communication Skills in The Workplace and practice them continuously, you will definitely become a master of workplace communication.
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